Add Requestor E-Mail Address on UI
In the previous design, the requestor's e-mail was viewable at a glance. This was useful for our team to identify which company/account they are reaching out to us from. We get new clients or users reaching out to us daily and we can use their e-mail domain at glance to identify the account. This new design has no workaround I can think of other than viewing the user profile directly which is quite tedious compared to the previous design. Any suggestions?
Hi Puneet, what part of which UI is this screen-clip from? I don't recognize the context.
When we look at a ticket in Support, we still see the requester's name and email address, but it sounds like you are referring to something else.
I am referring to a ticket in support as well, I can only see the requestors name and that the message was sent "via email", we were able to see the e-mail before but not anymore? Any suggestions?
Screenshot removed by the Zendesk Community Team as it contained sensitive information.
In the previous UI there was a field right on top "To:" titled "From:" and this would display the email address in the same format as "To:". Having the "From:" field visible on tickets will be very helpful for our workflow.
I'm sorry, but I don't recognize that UI or know where it comes from. I'm asking other long-time users (aka Community Moderators) and ZD community team if any of them can identify this.
The UI looks like it's the newer Agent Workspace.
@... Agent workspace has a Customer Context panel that can be expanded on the right that should allow you to see details about the requester.
@... Thank you, this is a suitable workaround, although not ideal as compared to the previous Agent Workspace.
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