Organizing triggers within categories - BULK ACTIONS NEEDED


  • Official comment
    Nina Olding
    Zendesk Product Manager

    Thanks for the feedback! I fully understand the pain points and concerns raised here. We're working on a solution and hope to have an easier way to interact with categories/triggers in bulk to share soon. Thanks again.

  • Yes!  You severely limit new feature adoption when you don't consider the level of effort for existing users to implement that feature.  In this case, having to manually update 1000+ triggers isn't feasible.  We can bulk deactivate, why can't we bulk "update category"?  Seems like a fairly straight-forward addition to the development cycle before rolling the feature out.  

  • Sydney Neubauer

    Not to mention you cannot pick the position like you used to (move to top of the list, bottom or pick position)


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