Unable to disable emojis in Agent Workspace


  • Sanjay

    I agree with David Campbell's request.  It is about the tone you want to set for the business.


    I also agree : my company has decided on a set of rules agents need to respect in order to have the same language and tone when speaking for our company. emoji is not part of our policy as our business is focused on B2B clients
    can you please provide a way to disable emoji as it was the case before the Agent workspace ?

  • Anne-Flore Caire

    Being in the payment sector in Europe, the use of Emoji is even FORBIDDEN by the regulations.
    We absolutely need an evolution to be able to deactivate them

  • Shawna James
    Community Product Feedback Specialist
    Hey Anne-Flore, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again! 
  • Alek Reed

    Hi Shawna James, any updates on this? One of our businesses would also opt out if they had to option, due to branding concerns

  • Neal M.
    Zendesk Luminary

    Hi there, just adding my voice to the concerns about not being able to remove emojis from the text editors.  We're in the process of switching over to Agent Workspace and the emoji usage doesn't really go with our branding.   Shawna James, if there are any more updates about this, it'd be great to know them.



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