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Attach document from Jira to Zendesk
Posted Jan 21, 2021
Hi All
Regarding the subject, I know this is something that has already been reported, however, I would like to have updated feedback on this topic.
This integration is very good for communication and work between the Support Line and the Development team.
And the possibility of attaching documents, both on the Zendesk and Jira side, makes perfect sense and further reinforces the sense of the existence of this integration, which is: to facilitate work between teams without having to leave the application in which work.
Right now, we have our development team unable to attach documents via Jira, having to either: send by email or write everything on the ticket.
It would be wonderful to have this option available soon :)
Grateful for your attention
Patricia
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2 comments
Official
David Gillespie
Hi @...,
Thanks for providing this feedback! I've added your comments to the feature request and will provide an update when we decide to develop the feature.
Really appreciate you taking the time to submit this request.
Cheers,
David
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Pippa
Also for the attachments, it would be great that when we click on "create issue" and get the screen pop up to enter the information to be able to attach from their a video or screenshot.
Or in the description box again once clicked on "create issue", in that field to be able to paste pictures.
Currently if a support member in zendesk needs to create a ticket in Jira, then like to do a summary of the issue by writing up each reproduced step of a bug with supporting screenshots, so would be useful if they could write that up on the description field after clicking on "create issue"
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