Split tickets
Hi there,
I find it really odd that I actually can't split tickets.
Just as I am able to merge relevant tickets into one ticket, I should be able to split the ticket into few inquiries. On few occasions the user texted \ emailed a solved thread and was therefore attached to a previous ticket.
I don't see why users should pay extra for such a basic feature.
Regards,
Dan.
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almost 4 years ago i discussed this completely obvious and simple feature was missing with a support rep. Already at that time there were a 9 year old feature request to add it....
The word pathetic is comming to mind, back then i was recommended a 3rd party app (split n close) that we have tried using for a couple of years, but it was always very cluncky, so only used in very specific scenarios. Lo'and'behold now it requires subscription to use most features... Somehow im not surprised and im straight back to pathetic. Its SO obvious a feature, especially when the ticket processing of Zendesk is quite keen on placing new mails into older tickets.
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Hi, I agree that this would be a useful feature and have also observed the above happening. I also find that sometimes a user will email an existing ticket with a request relating to a different (but similar) request.
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Ditto, It's time-consuming to have to "add" a ticket to address a different issue.
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Agree this would be extremely useful. The number of times customers respond to a previous reply with a new query means we regularly split tickets to keep different questions separate. The ability to include images correctly inline with text and also select attachments would be extremely helpful also.
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@Dan Mørkbak Sørensen - what add-on is this feature included in?
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Yeah - this is something that we absolutely need. Especially since I can't easily copy and paste the content from one ticket to another.
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Adding my voice to this as well. It would be helpful to also be able to restrict access to this based on role.
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