Ability to add columns on ticket fields in the customer view

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Chris Hardy

Posted Jan 15, 2021

We'd like the ability to add or remove columns on the list of tickets in the customer view.  This way if a customer would like to see a specific field on all their tickets, they don't have to open each one to see it.

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      Graham Robson

      Hi Chris,

      We have a commercial app called Systemset, which includes a capability we call End-user Views:

      It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the ability to configure which column data to display. In summary, it allow you to have a richer relationship with your customers.

      Reach our to us at support@cloudset.net or you can take out a FREE 30-day trial from the Zendesk App Marketplace here.

      Graham (Cloudset)

       

       

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