Dynamically show views based on whether criteria are met for view


  • Sara Gardinier

    Agreed with Matt. We have views that we only need active at certain times of the year. It would be great if they were auto hidden if there were not any tickets in those views.

  • Joe Tinter

    +1 to Matt! This would be an awesome add. I know there's a lot going on with Skills Based Routing, but old school views do need a refresh and a few new ideas, like the above. The ability for views to be only visible when there are tickets in the view would clean up a lot of clutter for a number of our teams, and would be something for the teams to work towards clearing as soon as possible (always nice to gamify work, I think!)

  • Andrei
    Community Moderator
    The Wise One - 2021

    +1. Great idea! 

  • Sydney Neubauer

    +1 This is an amazing idea. Why show views if there are no tickets in it

  • Kolten Kittleson
    Zendesk Product Manager

    Matt Barry

    Thank you folks for the great feedback on views intelligence. Well there is no immediate plans to change the logic with view ordering, this certainly has a great use case and I will make sure it is brought up to the correct team for discussion and discovery. 

    Feel free to follow along, upvote the main post, and add comments on workflows that would benefit from this! The more information on that, the better we can make enhancements. 


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