Option to pick and link to existing Guide articles in macros

Not planned

Posted Jan 06, 2021

This a functionality currently available in Intercom that I think it would be nice to have: ability to see and add a Guide article while creating a macro.

Currently you can add an article by searching the link on another tab and pasting it in the editor. It would be great if the system could have an additional app in the editor to pull the content from Guide and embed it in the macro response.

5 comments

Date

Newest

Travis Short

Nov 06, 2024

I would like it if Knowledge Base articles could be automatically linked into Macros with a single button enable.
I don't like getting out of the reply box to click the KB button and then search and add the KB article I want. It would be great if the title was linked and it was in Macros so I could backslash and start type name to add it.

Mohanad Alshaka

Apr 25, 2024

Scott Allison

Mar 19, 2024

Thank you everyone for your feedback. This is not on our roadmap for this year, so I have changed the status of this to Not Planned, for now. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

This year we have a lot of exciting investments in product capabilities planned. Join us next month at Relate to find out more. You can attend in person or stream the product keynote online.

Thank you again for your continued feedback, it's really appreciated.