Enabling use of Light Agents in Triggers


  • Travis Tubbs

    This is a major limitation for us current as well. We want certain triggers and automations to only occur when the (Current User) or (Requester) is a light agent. But since light agents are considered "agents" in the conditions made available, this is not possible currently.

    Agents and Light Agents need to be separated out and not be considered the same when it comes to triggers and automations.

  • Ahmed Esmat

    Strongly need to build triggers around light agents actions. 

  • Iliyan Ganev

    That would be a very useful feature indeed


  • Tracy Leighton

    Strongly agree that light agent restrictions are not clearly aligned with most support cases we have. Allowing them to be in a trigger or automation would help. 


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