Grammarly cannot fix the content in side conversation

Answered

Posted Sep 14, 2021

Hi,

Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select the correction.

Any solution for that?

5 comments

Date

Dave Dyson

Sep 15, 2021

Hi Yaniv,

Unfortunately we're not able to guarantee the functionality of third-party Chrome extensions like Grammarly. I'd suggest you reach out to Grammarly Support, as they may be able to help.

Yaniv Dayan

Sep 17, 2021

Hi @...

Funny, Grammarely is one of your clients, using Zendesk as their support ticketing system. How come they haven't seen this? I wrote them a message, and I will keep you updated if this is on their side or your side.

Dave Dyson

Sep 17, 2021

Thanks, Yaniv!

Yaniv Dayan

Sep 19, 2021

Grammarly could reproduce it and it is on their side. There is no workaround for that.

Dave Dyson

Sep 20, 2021

Thanks for the update, Yaniv, and I'm sorry to hear that.

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