Email auto responder language
AnsweredHi,
When someone emails our support@ email address, a new ticket gets created in Zendesk, and an auto responder mail gets sent back to the customer asking them to ensure they have supplied all information required. This works fine, however we deal with international clients, English, Swedish, Norwegian etc, so this auto responder needs to be sent in different languages.
We can translate the email ourselves, however I can see no where in Business Rules > Triggers to detect language. Ideally there should be a rule that we can add, so "if language detected is Swedish, show this email responder....". Is that possible with Zendesk?
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Hi James,
You'd need to look at creating dynamic content in your triggers that can help you render the content in different languages as you need here.
You can check out more info on this here:
Providing multi language support with dynamic content
Hope this helps. :)
Best,
Amie
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Hi James,
We have set up Zendesk with a separate support email address for each combination country-language (since you might want to communicate with your Barcelona end-users in Catalan) and created the dynamic content in the different languages to provide the content.
When a ticket is received, triggers will set the language based on the email address it was sent to.
Hope this helps as well :-)
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