When someone emails our support@ email address, a new ticket gets created in Zendesk, and an auto responder mail gets sent back to the customer asking them to ensure they have supplied all information required. This works fine, however we deal with international clients, English, Swedish, Norwegian etc, so this auto responder needs to be sent in different languages.
We can translate the email ourselves, however I can see no where in Business Rules > Triggers to detect language. Ideally there should be a rule that we can add, so "if language detected is Swedish, show this email responder....". Is that possible with Zendesk?
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