HTML in agents signature

Answered

Pluriell SRL (EMEA Partner EUR)

• August 11, 2021 13:09

Hello,

I would like to integrate my HTML code of signature in the Agent Signature un Zendesk.
Is there a way to do so ?

• Pedro Rodrigues (opservator.com)

  • August 11, 2021 16:27

  Community Moderator

  Hi @..., you can customize your agent's signatures using Markdown.

  Some useful articles on this topic:

  • Formatting text with Markdown
  • How can I add a hyperlink or image to my signature?
  • Using Liquid markup to set agent signatures
• Pluriell SRL (EMEA Partner EUR)

  • August 12, 2021 10:01

  

  Thank you Pedro,

  This means no HTML allowed in the signature in standard?

  I guess third party app could allow that ?

• Pedro Rodrigues (opservator.com)

  • August 12, 2021 10:17

  Community Moderator

  Hi @..., that's right, only Markdown is currently allowed.

  There are third-party apps in the Marketplace that might achieve what you're looking for, however; for example, Zignatures.

• Ricardo Pereira

  • December 14, 2022 15:20

  Hi Pedro Rodrigues (opservator.com), can I use code to rescale images using Markdowns?
  
  I want to code to resize an image to half the size, e.g. for retina displays. Similar to HTML width and height attributes. Do Markdowns have an equivalent?

  Thanks

• Brett Bowser

  • December 14, 2022 16:37

  Zendesk Community Manager

  Hey Ricardo,
  
  I wasn't able to find a way to resize an image using Markdown unfortunately. If this is a branded image that should be applied across all signatures then it may be worth adding an image to the email template or notification triggers which will allow you to use HTML to resize.
   
  I know this may not be the solution you're looking for but I hope it helps!
  

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