I'm learning to use Zendesk and I totally fail to get the logic behind the priority field.
From searching in the support, it seems no one got stuck like me on this point.
If I am correct, the priority field cannot be manually edited by an agent nor by an admin, even in case I thick the box "required to solve a ticket".
If Zendesk set automatically set the priority to the wrong level or does not set the priority at all:
1) how can I change the priority manually to low/normal/high/urgent whatever the real value is?
2) why is this field not visible on the left column when I look at a ticket?
Thanks for anyone with time to explain this!
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