Ticket automatic response



  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi @...,

    Great question! Basically you'll want to set up a schedule (or more than one schedule) and make sure to add Holidays to that schedule.

    Make sure to set your schedule to all tickets.

    Then you can update your existing triggers and/or add a new one for holiday-targeted emails to your customers using the "On a holiday" = yes condition.

    More on this here and here.



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