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Set Trigger based on Organization Notes

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Laura Inostroza

Posted Jun 17, 2021

I would like to create a trigger that posts an Internal Note of the content in the Organization Notes for every ticket from that Organization - would that be possible?

 

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    Jacob the Moderator

    Zendesk LuminaryCommunity Moderator

    Hi Laura,

    Looks like someone has had a similar idea over here:
    https://support.zendesk.com/hc/en-us/community/posts/360031398273-Create-a-private-comment-automatically

    For your message, you should be able to use the following placeholder:

    {{ticket.organization.notes}}

    If you want this to happen only for tickets from a specific organization, your conditions should look something like this:

    Hope this helps you out.

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    Ben Wanless

    Hello! 

    Anyone looking to use the Notes or Details field as a Trigger Condition should see my request here: https://support.zendesk.com/hc/en-us/community/posts/4407658323866

    Best,

    Ben Wanless

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