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can we add a button on the support widget?

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Sujitkumar Kulkarni

Posted Jun 01, 2021

Hi All,

Can anyone suggest how we can add additional button on the web widget.

We need this button to have a hyperlink to the HelpCenter knowledge Base.

Thanks,

 

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    Beau P.

    Zendesk Customer Care

    Hello Sujitkumar,

    As of right now, we do not have this functionality available. This would be a good suggestion for our Product Feedback forums though! https://support.zendesk.com/hc/en-us/community/topics/200132066-Community-Product-feedback

    Beau | Customer Advocate

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    Sujitkumar Kulkarni

    Thanks Beau,

    But is there any way through which we can just add a hypertext to the helpcenter from the contact us widget in the website..

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    Beau P.

    Zendesk Customer Care

    Hello Sujitkumar,

    The widget cannot process html, so it's not possible to present a link from the widget in this manner nor as a button as previously indicated.

    You could create a proactive trigger that fires once a visitor has navigated to your page or started a chat that could include a link, but this is would not be reflective of an inborn element of the widget itself but rather a sent message in the chat window.

    Additional details on proactive triggers can be found here https://support.zendesk.com/hc/en-us/articles/360022186874-Targeting-key-visitors-with-proactive-chat

    Beau | Customer Advocate

    Ask our Zendesk Community

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