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Emails Extract/Export

Answered
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Liza

Posted May 07, 2021

Hi, 

Would it be possible to extract a batch of customer emails on a document (excel/svg/txt) to be able to run some analysis please?

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Date
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    Pedro Rodrigues (opservator.com)

    Community Moderator

    Hi @..., you can obtain this information with Zendesk Explore. One of the available attributes is 'Requester email'.

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    Liza

    Hi Pedro,

    So you can actually extract a batch of email into 1 doc? Can you please let me have the exact link to start doing that?

     

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    Pedro Rodrigues (opservator.com)

    Community Moderator

    Hi @..., you can achieve that with Zendesk Explore. I don't have the exact link because you'd need to go to access it via your account at https://yoursubdomain.zendesk.com/explore#/new-query to create a table that would include the Requester email attritbute as a parameter. Hope that helps!

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    Liza

    Hi, could you please let me know how to actually extract emails in full and not just the subject?

     

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    Ahn Letran

    Zendesk Customer Care

    Hey, Liza!

    Hope you're doing well!

    You can export your ticket data/comments by following this guide Exporting data to a JSON, CSV, or XML file. There's a link there that will help you export them via [Zendesk REST API: Tickets] (https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/0, then choose Ticket Comments - list comments. Please do note that exporting your data needs to be requested first by the account owner as described on the link I provided above.

    Hope this helps!

    Ahn L. | Customer Support Advocate

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