Our Zendesk sync is configured so that requester email addresses are matched and synced to existing Lead or Contact email addresses in Salesforce. When there is no matching email address, a new Contact record is created in Salesforce without an Account. You cannot edit a Contact record that is not related to an Account (Account field is required to Save) but often the Account/Company details are unknown. It makes more sense to create a new Lead record instead of a Contact record in these situations (Leads can always be converted to Contacts if needed, but not vice versa) but Zendesk currently does not have that option. Has anyone else had a problem with this or found a solution/workaround for it?
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