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Whatsapp Integration - Messages not delivered
Answered
Posted Mar 11, 2021
Hi!
I just integrated a Whatsapp Account to Zendesk and I cannot delivered messages back to my clients.
Any idea why? Has it happen to other people.
0
18
18 comments
Daniel Valdez
Hello, I would like to know if you could solve your problem and how did you do it?
I have the same problem and I don't know what to do, I would appreciate your support.
1
Brett Bowser
Hey Daniel,
It looks like you have a ticket created with our Customer Care team regarding this issue. One of our agents will follow-up with you in that ticket to discuss this issue further.
Cheers!
-2
Soporte
Hello, Any solution? I have several customers with problems for the same reason... sounds like a Zendesk issue.
1
Miguel
DO NOT USE WHATSAPP INTEGRATION, ZENDESK'S CUSTOMER SUPPORT WON'T ANSWER AND YOU WILL NOT BE ABLE TO REPLY MESSAGES TROUGH ZENDESK TO WHATSAPP.!!!!
2
Elaine
Hey Alex,
It looks like you have already created a ticket with us regarding the same issue you're experiencing. Kindly wait for an update from one of our agents on that ticket to discuss the same issue further.
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Sergio Carrillo
Same problem here, paid account, verified at facebook and everything in order. Still waiting for the group of experts to help me with a ticket registered several days ago. I really don’t know when or if it will be resolved.
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Manuel de la Torre
@... Zendesk is having problems sending messages to Mexican phones. After several days I got this answer:
Apparently Facebook used Mexico to test their new business model and Zendesk prefers saving some bucks rather than providing a good service in Mexico.
We had to get in touch with our sales rep and upgrade our plan to pay for this extra cost. More than 2 weeks since we started the process but still can not send messages.
I hope this information helps.
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Cheeny Aban
Hi Sergio,
I can confirm that you have an open ticket that is being worked on by our Team. Rest assured that you will receive all communication updates
-1
faisal
Greetings, we are facing the same problem.
The massages are not delivered to the agent.
0
Cheeny Aban
Thank you for posting on our Community. We are already working on your ticket. Rest assured that we'll keep you updated.
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Saad Aldosari
It is an old issue!
I think it is new, and just with me!
Someone from the team will answer: we are already working .. share the solution here to make it easy!
1
Macy Lacuesta
Hello,
Is there a known solution for this error? We have the same issue but with Facebook messenger.
0
Gabriel
It looks like you already opened a ticket with our support team and they helped you Solving this issue.
Thanks!
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Maky
Hi @...
Has anyone found the solution? I have the same problem here.
Thanks.
Maria
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Christine
Channels can have an expiration period. For WhatsApp, agents cannot respond more than 24 hours after the last end-user response. When the timeout is reached, you can reconnect with the requester on another channel. For example, email or call. See WhatsApp 24-hour rule.
Can you please confirm if you are responding to the WhatsApp ticket within the 24-hour period? Thanks!
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Maky
Hi @...
You are right, the problem is the 24 hours...
We now have the problem that we cannot send the message offline with the migration to Agent Workspace.
You can see here my post in other discussion.
How can I solve this problem???
Thanks,
Maria
0
Dainne Kiara Lucena-Laxamana
Hi Maky,
Prakruti Hindia just left an update on your post regarding the updated triggers and automation for messaging channels, including WhatsApp. You can check it out here
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Ahmed Anwar
We have the same problem, Please help!
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