Zendesk and Outlook integration failure


  • Administrator
    Community Moderator
    The Humblident Award - 2021

    Hi @... -

    Sorry you're having difficulty.  The noreply shouldn't be an issue as long as it's not bulk updating.  Generally speaking, Zendesk will forward everything you send with a couple of noted exceptions:

    - Emails sent from the support inbox to the support inbox will be flagged as spam.
    - Emails sent in bulk from the same address may fail to protect your instance from a DOS attack.

    That said, I would definitely audit your spam view, and possibly setup spam notifications.  If you can't find the ticket in question, you can always check your Microsoft logs and/or submit the email (including headers) to Zendesk support for review.  Hope this helps!

    Brandon Tidd
    729 Solutions


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