We have integrated a mailbox into Zendesk at the server level within our business. The integration auto forwards all emails that are received at that address to Zendesk to create tickets.
The issue we have is that sometimes the tickets are not being created at all.
Does anyone know the exact criteria Zendesk uses to workout what emails to turn into tickets?
We managed to isolated our queries possibly down to items in the email header:
Does Zendesk need all of these, or a combination? Or is there anything specific that must be in these fields?
Additionally does Zendesk have any issues if the address has 'no reply' in the address? As one of the systems we have sends out emails from a no reply address but we do need it to create tickets as there are actions attach to those emails.
Thank you everyone
all the best
Please sign in to leave a comment.