Allowing only internal application users to access our Help Center



  • Karl Dominic Guerra

    Hi Guillermo,

    Thanks for reaching out! I'm Karl from Zendesk Support Advocacy and I'll be glad to help you out.

    If you want only specific users to have access to your Help Center, you can check out this article, Permitting only added users to submit tickets.

    The above article goes over setting up a Closed Zendesk account as well as restricting Guide content to signed-in users.

    If you don't want to set up a Closed Zendesk account, you can restrict knowledge base content using user segments instead.

    Additionally, you may want to look into setting up whitelisting/blacklisting rules as mentioned in the article I attached.

    I hope this helps!

    Best regards,

    Karl Dominic Guerra | Customer Advocate Specialist
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