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I can't add an agent
Answered
Posted Aug 12, 2021
I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.
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Posted Aug 12, 2021
I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.
0
3 comments
John Espina
Hi Matthew,
In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.
Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-
I hope this helps,
John Espina | Customer Advocate
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Matthew Lee
Hi John,
Thanks but I could not get this to work, as below I can't click "enable agent"
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John Espina
Hi Matthew,
I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.
For now, I will be closing this ticket to avoid confusion.
John Espina | Customer Advocate
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