Macros available in side conversations

10 Comments

  • Official comment
    Toby Sterrett
    Zendesk Product Manager

    Hey all, thank you for taking the time to provide us with your feedback here. This has all been logged for myself and the team to review. The original intention when designing macros was to focus on their purpose in tickets and they currently don’t have a conception in our side conversations. We have looked into workarounds but have more investigation to do on this front. While I can not commit to a timeline, I will let you know we are looking into this and will provide any meaningful updates as they are available. Thank you again for raising this!

  • WhatsApp Connector

    Hello,

    I agree with Benjamin. Please let us know if this is in the road map. 

    Thanks. 

    3
  • Anselm Engle

    This would be HUGE!

    4
  • Rudolph Beaton
    Zendesk Luminary

    This would be critical for us! We currently don't use child tickets because our agents can't easily use macros once that conversations starts.

    4
  • Anastasia Kachanova

    +1

    4
  • Oscar

    This would be a great help to us!

    2
  • Atanas Tomov

    +1 on this

    1
  • Roda Anthony

    I am agree with Benjamin too ! This feature could help us a lot ! Some answer that we use on normal ticket could be also use on macros ! We really hope this feature can be developed

    0
  • Yoni

    +1

    0
  • Barbara Generoso

    +1

    0

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