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Unread Chats on desktop chatlabel

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Ahsan

Posted Mar 19, 2021

Hi, 

I am trying to implement a functionality on desktop site where if the chat popup hidden and a new message arrives, the user should be able to see number of unread chats on the chat label. I was not able to find any function in documentation which could return such data. Can someone please assist?

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    Michael Froeming

    Zendesk Customer Care

    Hi Ahsan,

    My name is Michael with Zendesk support.

    This is actually a default functionality of the widget, and requires no additional script. The minimized widget would show the number of unread messages to the user. Here's a screenshot of how it looks:

    Best,

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