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Click link to start call in Zendesk Talk

Answered


Posted Jul 27, 2021

Is there a way to start a call in Zendesk Talk by clicking a link in a third party app? I want to be able to click a link (i.e. https://zendesk.com/call/+1234567890) to open ZD Talk and automatically start a call. 

It would be of a lot of help, since we right now have to dial manually all numbers.


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4 comments

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Cheeny Aban

Zendesk Customer Care

Hi Manuel,

As of the moment, there is no native way to set up click-to-call via Zendesk Talk. We understand your need for this functionality so I am marking this ticket as Product Feedback.

We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

 

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This would be a great feature

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Any news on this feature? It would be very useful

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James G

Zendesk Customer Care

Hello Louis,
 
Unfortunately, we don't have any updates on the requested feature just yet. We encourage you to check out our updates page here - What's new in Zendesk to stay in the loop about our products.

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