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Digital line to support IVR

Answered
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Francisco Manalo

Posted Jul 22, 2021

Issue
Digital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR.

End Goal
Need to create a web widget or CTA button with a talk number that supports IVR

Any workarounds/suggestions would be helpful!

 

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1 comment

Date
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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hi @... -

    Sorry for the delay here - for this use case I would suggest forwarding your digital line to a secondary line that has an IVR menu via overflow.  The transition should be pretty seamless for the caller.

    More info here: https://support.zendesk.com/hc/en-us/articles/360001900507-Managing-overflow-calls-and-after-hours-routing

    Hope this helps!

    Brandon

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