This was a request before that was archived but I'd also love to see it still, it would be immensely helpful. Here's the original request which sums it up very nicely:
Hello - HEIC seems to be a new and commonly used image format, yet we can't preview it in Zendesk tickets. We have to download them just to view them and either convert them and reupload as a private comment for the rest of the team or the team member needs to download it every time.
This somewhat slows us down and takes up file space we don't need. Our workflow requores a lot of image proof for troubleshooting.
This would be great and seems to be just an add on to what's already available for JPEG and others.
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