Do a search from within a View and keep that search limited to the tickets within that View

Planned

5 Comments

  • Stephen Belleau
    Community Moderator

    @... don't forget to upvote it yourself! Unless you did and someone downvoted you. Why would someone do such a thing 😭

    Would love something like this. I know there have been other suggestions to allow view conditions to look for strings in subject, but I'm guessing what you're asking for is more broad than that? e.g. look for a word/string within any ticket comment?

    2
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Haha, good point, @...! I have upvoted my own feature request now.

    Yes I'm asking for something broader -- I mean searching within the subject would be a good step but why not just search the whole content of the ticket? 

    Better yet! - How about letting me choose - search within subject or search the whole ticket? ;)

    1
  • Sydney Neubauer

    +1 definitely a need. Especially in the Deleted/Suspended tickets view. There are so many tickets that it the only items we can rely on is the time frame of the email.

    0
  • Preethi Thutika

    Thanks for the feedback, all. 

    We understand your use case and a need for searching within a refined search results list. Significant work is being planned for 2022 and 2023 to extend the usefulness of existing support search capabilities and improve the user experience in the support search space. This feedback is extremely valuable and important to us.

    0
  • Preethi Thutika

    Hello All,

    We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

    0

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