About agent workspace


  • Kolten Kittleson
    Zendesk Product Manager


    We greatly appreciate the feedback on allowing for more granular customization of the fields for agents. At this time we don't have any plans to allow for more specific agent default settings, but feel free to follow along here for updates!

    I also did note the desire for this, and let the correct team know so if there are changes we can update you here. 


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