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Jira Integration App - Hide Zendesk Comments in Jira Unless Notify Used



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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

Posted Aug 12, 2021

I'm wondering if you can please add more options for settings on the VERY COOL Jira app.

For example:

1. it would be great (and more secure) to be able to turn this setting OFF:

WITHIN Jira:

  • Linked Zendesk tickets are displayed in the Zendesk activity tab within Jira —providing a view of all public and private comments.

2. And to be able to change the jira-escalated tag that gets added to every jira ticket. 

3. Change the system user without having to disconnect and re-set up the app

4. Allow or disallow the Zendesk tab to be seen by project role in Jira

If you agree, please upvote this post! And feel free to add your feedback below as well.


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