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Add warning about exceeding max CC numbers



Posted Aug 12, 2021

Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.

The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have.  Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added.  There's no error message - it simply doesn't do it.


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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

Adding a comment to say yes we'd like a warning, email, alert, something and let us configure who it goes to.  Even a way to do this in a trigger would be helpful!

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Amisha Sharma

Zendesk Product Manager

Hello all,

Thank you for providing feedback on this feature request. We are currently monitoring this post and will work towards prioritizing this on our roadmap. Thank you for your continued engagement. Thanks!

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