Automatically Pull Help Center Content into macros


  • Kasper Sørensen
    Zendesk Product Manager

    Hi Mira,

    Thanks for your feedback. It made me think that maybe you would find benefit in the new Knowledge functionality that we launched a few weeks ago. It lets you quote parts of an article and insert it into your response to the customer. I realize it's not 100% what you're suggesting, but I just thought it might be helpful anyway.

  • Mira

    It's certainly a start! But It would be very cool if we could pull the content from the FAQ into a macro to save agents clicks and to keep updates in one place only. Thanks!


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