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Feature request: Ability to bulk delete tags even from Closed tickets

Aileen Donegan

Would love the ability to fully remove old tags from the system. Currently, you can only delete tags from non-Closed tickets, so it's still possible to see and search for older tags. Thanks.

6 Comments

  • Official comment
    Gaurav Parbat
    Zendesk Product Manager

    Hi Aileen,

    We are considering modifying closed tickets and overhauling the tags management UI. Thanks for sharing your input. We have taken this feature request into consideration for our 2022 plan.

    Thanks,
    Gaurav Parbat

  • GoFundMe

    +100 to this! There needs to an out-of-the-box solution for mass deleting Closed tickets. Forcing us to use scripts or API calls is not user friendly for this task.

    1
  • Vivian Ye

    GoFundMe Hi Rudolph! Do you know where I can find the article on how to delete tickets via API? 

    0
  • GoFundMe

    Hey Vivian Ye - Here you go! - https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#bulk-delete-tickets

    0
  • Olindo Pasquet

    Hey Gaurav Parbat, 

    Hope this message finds you well. 

    Do you still consider to implement something like this ? Would be awesome if we could delete old tags that are now unusable.

    Thanks!

    1
  • Ilaria Vilardi

    Gaurav Parbat,  I also wanted to follow up on this, like Olindo above me. Thanks!

    1

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