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Bulk Import Organization - duplicates accounts if account already exists in upper/lower case



Posted Jul 19, 2021

Hi, 

When I bulk import organizations, if the import includes an organization in a different case than an existing account in Zendesk then it will duplicate the account.

example

1. CUSTOMER A
2. Customer A

If i bulk import number 1 and number 2 already existed in Zendesk, it will duplicate the account so i have number 1 and 2 in Zendesk. However if i was to add number 1 as you would normally to add an organization, and number 2 already existed it would tell me this organization already exists and would not allow to duplicate the account.

Please can this be reviewed so we don't have duplicate accounts being imported? 


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