Jira Service Management integration

+1 on this - we have a similar use case, where one of our technical operations teams use JIRA SM for requests.

The current JIRA integration somewhat works, but it doesn't handle all fields or allow for the adding of participants to a request (cc's).

I would love to see the JIRA integration expanded to cover JIRA SM.

Hi Jean-Baptiste and Stephen,

Thank you for your feedback, I've captured this feedback alongside similar requests we've seen for Jira supporting Service Management.

The core functionality of Jira Service Management (i.e. tickets, workflows, etc.) which are built upon Jira continue to work as expected, however newer functionality which was introduced with Service Management (and its associated APIs) are not currently supported.

+1 on this - we have a similar use case, where one of our technical operations teams use JIRA SM for requests

I can’t neither display the « Request Type » field on the form on Zendesk, nor applying a value with field mapping. 

+1 on this - it seems like the plugin is only half integrated when not all of the fields within JIRA are show-able within the Zendesk integration. It would be great to be able to fill in ALL of the tickets needed for our escalations to Bugs and Product Implementation teams, without having to go into JIRA after creating the issue.

Not a blocker and it's still a very helpful plugin, but it does need this update, infact at this point it seems like less of a feature request and more of a bugfix.

Example: we have a "Teams" field which is part of the newer Jira Service Management functionality (https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-management/) and it would be great to be able to see this, even if we had to map it as a custom Field Mapping from the JIRA plugin configuration section.

+1 on this. We create 90% of Jira ticket data from Zendesk, then have to switch to mJira and populate the Request Type. Not ideal UX.