Google Translate extensions no longer work

Posted Jun 15, 2021

Apparentyl Zendesk started to block external pages from being displayed in Zendesk, which means Google translate extensions are no longer working and this has hugely impacted my productivity

The message I get is

"Website will not allow Firefox to display the page if another site has embedded it

If you see this error, it is usually caused by a misconfigured website that is trying to display another website without the consent of its owner.

Websites can use x-frame options or a content security policy to control if other websites may embed them on their own pages. This is an important security feature to prevent clickjacking, which is an attack that allows malicious sites to trick users into clicking links on a site."

So now instead of getting a translation in one-click within the ticket I need to open a new page, past the content of the ticket and then go back to the ticket - which adds time and clicks to the process.

Same behaviour on Firefox and Chrome.

Support advised me to use an add-on on Zendesk, however:

1. there are no good ones

2. some are paid

3. they mess with our triggers and flow, where the add-on triggers events even with no agent touches.

So that's not a solution

Please upvote so they reconsider the change

2 comments

Date

Official

Chris Sos

Zendesk Product Manager

Jun 15, 2021

Hi Alessio,

Thanks for the feedback.

Unfortunately, this isn't something Zendesk has control over. The host site (in this case Google Translate) sets whether the site can be embedded in an iframe or not. It looks like Google may have changed this policy for their site and has restricted it from being embedded.

You can learn more on what this means here: https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/X-Frame-Options

We would recommend checking out some of the apps in our Marketplace that can assist with translation, however as you've found not all of them are free.