Feature Request: Additional agent account security


  • Carsten - Proventic.dk

    Hi Glen

    That makes a lot of sense - We all make mistakes, but this could potentially be a huge problem if unwanted persons get access to your data. A setting making basic info uneditable for agents would be great. 

  • Alina Wright
    Zendesk Product Manager

    Hi Glen,

    Thanks so much for providing the feedback around locking down contact info for agents. While we don't currently have plans to address this, we are knee deep in understanding how to restrict and open up permissions within roles. I'm going to add this to our research to make sure it's not missed.

  • Jake Partee

    I am definitely interested in seeing a feature to add extra security for agent accounts like TFA or Mobile App Authentication from Zendesk App(s)


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