Restrict groups from viewing Side Conversations
It's great that we can stop certain groups from starting or replying to side conversation, but it would be great if we could also restrict those groups from viewing these side conversations.
We have many private slack channels to avoid certain people from views things they shouldn't. We would like to have the same restriction when it comes to slack side conversation as this would help us maintain the privacy we need to keep sensitive information hidden.
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Hi Stacy -
Thanks for sharing your feedback. Can you provide any additional detail about your use case - how often this issue is coming up for you, where in your workflow it arises, etc.?
If other users have similar needs, please up vote Stacy's post and add details in the comments below.
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One of our workflows involves Agents in the same instance. As they are requesters on the tickets, they are able to access the ticket they have requested. This includes any internal notes added.
Agent workspace could be an option for any internal conversations needed to discuss the request but does not work as they are able to see the side conversation. Right now we are using the honor system
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Thanks for adding your thoughts, Sydney.
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Hi Nicole,
This issue came up every time a side conversation was created via slack. All channels we use are private channels, but all agents with access to view tickets have the ability to view these side conversation even though they may or may not be members to the slack channel. For this reason we are not using this feature as we have no way to limit who views this sensitive information.
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