Side Conversation Improvements

22 Comments

  • Toby Sterrett
    Zendesk Product Manager

    Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!

    2
  • Toby Sterrett
    Zendesk Product Manager

    Hi all. We are getting close to shipping the same underlying editor as the main ticket composer, so that will put us in a much better place to support tables. No timeframe just yet, though.

    2
  • Raphaël Péguet - Officers.fr

    Hi Zendesk team (Toby Sterrett)

    Any updates on this one?

    Sparkly's app "Tables".   (Real Connections BV (EMEA RESELLER) EUR) is very good but unavailable on side conversations,

    Best regards,

    Raphaël 

    2
  • Admin

    Love this idea ^^

    Somewhat related: would love for admins to be able to define a standard template for "side conversations" messages.

    I think this would be an efficient way of coercing agents to include relevant details on a ticket when they ask for a second opinion in Slack.

    1
  • Jorge Hueso Giner

    Hi, any updates?

    1
  • Terence Wan

    Hi Zendesk team,

    Any updates on this feature? We are keen to this feature as well! Thanks!

    1
  • Ashley Moore

    +1 on this. Any update?

    1
  • Oanh Chau

    Hi Zendesk,

    +1 on this. Any update? It has been almost 2 years since this topic started, but there is no solution yet? :(

    1
  • Sydney Neubauer
    Zendesk Luminary

    +1 to this request. We have macros that are adding tables but the formatting is stripped as soon as it is used in SC. This is causing a lot of issues among our teams as we lose efficiency

    1
  • Franky Osvaldo Martinez Alvarez

    any updates team?

    1
  • Frédéric

    Our team as well notice we loose formatting of table

    +1 on making this feature on side conversation!

    Toby Sterrett you maybe have an update to share? thanks

    0
  • Prabhu M

    Hi Zendesk Team,

    Please let us know if we have any updated information this feature.

     

     

    0
  • Toby Sterrett
    Zendesk Product Manager

    Hi folks, we don't have a timeframe update on this yet, unfortunately. If we make any breakthroughs on this we'll be sure to update you here.

    0
  • Sam Ody

    Can we please have an update on this? It would be great if this issue was resolved.

    0
  • Lianne van der Mee

    We would like to have a pop-up in the side conversation when you forget to send this conversation and put the ticket on wait to avoid the side conversation not being send. There is such a pop up when you mention a attachment and you do not actually attached them. 

    0
  • Can we please also request color in the side conversations? Just like stated above, it is absolutely needed for us to properly format the emails sent through side conversation.

    0
  • Gabriele LoCascio

    Dear Toby Sterrett,

    We have a massive use of side conversation (mostly email) with colleagues with usually from 2 to 50 email treads for complex issue that we manage in our service team.

    Color set-up and also complete text formatting is a must have for proper work. Biggest complain for our service agent is the "limited functionality/usability" of side conversation, this is so sad for out team. We have promise that color set-up will be avable in new workspace, we are doing now the upgrade and we discovered that this function is only partially implemented. 

    Do you think that new update will come up on side conversation? If yes, when?

    Thanks in advance, Gabriele

    0
  • Megan C Kolisch

    We need the feature of tables/grids in the side conversation. +1 to get an update on this!

    0
  • Randy

    You can exclude me from any further updates about this issue. Frankly, nothing was happening to resolve our concerns. We have now switched over to SalesForce, which works very well for our purposes. 

    0
  • Casey

    Would also love an update on this one :)

    0
  • Gabriele LoCascio

    Dear Toby Sterrett, do we have any update regards this matter?

    Thanks

    0
  • Sydney Neubauer
    Zendesk Luminary

    I made a bigger feedback post for all limitations and included this post in it: Side Conversation Limitations – Zendesk help

    0

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