I am looking for a way to trigger a notification to my team whenever an change has been made to an Organization.
That is - we currently track account status within Salesforce, and have integration set up so that certain fields are linked between an Account in Salesforce and the Organization in Zendesk. There are a few different use cases where a change could be made to an Account/Organization, completely unrelated to any open ticket.
For example, we track active support contracts through custom Organization fields. If there is a change to the contract status within Salesforce, this constitutes as an Organization update in Zendesk, and the "Updated" timestamp of the Organization changes. I don't need to know specifically what changed, only that "Your organization has been updated" and it should trigger based on the "Updated" field in the Organization changing
There are triggers existing right now but they are all based on Ticket activity. Again the change could happen completely independent of any ticket being opened, so we need to be updated just based on the Organization only.
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