Feature request: Standard private comment OR public comment



  • Dana Barr

    Hi Michiel, There is a way to have the tickets default to an internal note.  The agent would have to click on Public Reply tab to send an email to the requester.  This is set on the account level ie: not per agent.  Go to Settings> Tickets > Comment and disable "Agent comments via web are public by default".  

    I hope this was what you were asking.




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