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Limited functionality for bulleted and number lists in Support
Posted Apr 12, 2021
Hi,
Is there any scope to expand the bulleted and numbered lists in Support?
Example below: -
In a B to B environment, we often sent out large emails and use the bulleted and number list formatting, this feature is very limited in the text editor for Support and causes us issues. Sometimes we already have the information we wish to share in a normal Outlook email or Word, when you try to copy this to ZD, it makes a mess of it and is very difficult to read.
A little like the limited options for text colouring, we would expect these basic features to be available when sending corporate emails to our customers, please consider these points as we need to send our mails in a professional easy to read format, which is not always possible with Zendesk.
When we started with Zendesk, we thought we had a full HTML editor available to us? This clearly isn't the case?
7
11 comments
Ibrahim Aqqad
up voting this request
1
Adrian Bishop
Any feedback on this? Again it would seem that some basic html email writing is not possible in Zendesk?
1
Amisha Sharma
Hello Adrian Bishop - We recently changed the technology which powers our editors in support. Please let us know if you're still experiencing this issue. Thanks!
0
Adrian Bishop
Amisha Sharma
Hello. It seems to have improved but only in terms of reliability, you still can't distinguish between the sub lines and the main heading.
1
Amisha Sharma
Hello Adrian Bishop - Can you please share a screenshot to explain the problem?
1
Reine C
I am experiencing the same issue.
A generic expanding list used for memos, indexes, and articles would follow the same format in a word document. See below.
In ZD, the organization is limited to numbers and bullets.
3
Amisha Sharma
Thanks for providing feedback. While we don't have an update for this request at this time, we appreciate you sharing that you would like us to expand the lists functionality. We have added this request to our list of future enhancements and we will share an update when we prioritize this. Thanks again!
2
Jeremy Villarama
Reine C's post is exactly what my org is looking for both with our Support field responses, as well as our Guide Article creation.
We work with our Knowledge Management team to pre-format our articles with collaborative applications prior to pasting them into ZD and articles with numerous steps require painstakingly manual edits to get published.
1
Matt Savoy
You can insert the html to visualize the ordered upper or lower alpha list in the editor but then upon publishing it, it strips out the letters and replaces them with numbers. Not having the button to include lower and upper alpha ordered lists is bad enough, but you are also stripping out the HTML version of it. Why?
//upper alpha
<ol style="list-style-type: upper-alpha;">
<li>
Your list elements here
</li>
</ol>
//lower alpha
<ol style="list-style-type: lower-alpha;">
<li>
Your list elements here
</li>
</ol>
0
Kelly Johnson
Hi,
Is there CSS code to use for skipping an item in a list then resuming right after? Our help documentation uses a lot of screenshots in lists, but I can not seem to get them to exist in a list without numbering.
0
Mike DR
Was your team able to check our CSS Cookbook?
0