Different colored messages in ticket

Very good idea, a bit like a chat conversation.

+1 

Agent Workspace has even less differentiation as there is no line separation between the comments. I have also created a community post https://support.zendesk.com/hc/en-us/community/posts/1260803326969-Agent-Workspace-conversation-line-breaks-color-coded-replies 

Hi Everyone,

Thank you all so much for taking the time to share the feedback with us in regards to the way we display the messages in the conversation log. We are actively listening and have our eyes on this post. Our team would like to investigate this feature request further to find the best way to address your needs. On September 14th, at 11:00 am CST, the Agent Workspace team will be hosting a closed feedback discussion that will focus on Conversation Log navigation improvements, including, searching, sorting, color difference in replies and how the latest message is displayed. Join us as we have members from the Agent Workspace team on hand to hear more about your pain points and use cases! RSVPs will be limited so be sure to sign up as soon as possible!

If you're interested, you can RSVP here: https://events.zendesk.com/e/mn6yap/

We would love to chat with you and find the best solution. Thanks!

Hello All,

Thanks for providing feedback. As we work on redesigning the reading and writing experience, your feedback is very valuable. I'm looking to meet with you 1:1 or in a group to get feedback on the new designs.

Please do not post your personal information when responding to this request, but please let us know if you're open to meeting 1:1 or in a group setting to provide feedback on a few new designs. Thanks! Once we hear back from you, we'll coordinate time with you and send a calendar invite for a 30-minute session.