I think it’s terrible that something that was free and part of the dashboard now requires me to pay extra.
I feel like Zendesk is just nickle and diming us to death. What’s next on the chopping block? What’s a small startup that relies on ZD to provide exceptional service to OUR customers supposed to do.
In seven years, this is the most angry I’ve been with ZD and it makes me want to find a replacement.
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