Emails sent are not shown in the ticket when sent by trigger

2 Comments

  • Graeme Carmichael
    Community Moderator

    Maarten

    I hope I can help you with this,

    By default, you only see the 'conversation' as you look at a ticket. This is likely to be of most interest to the Agent and reduces clutter. 

    But all notifications, triggers and automation are shown against each ticket. Look for the drop down menu near the start of the ticket comments:

    ...change the selection to 'Events' and you will find more detail on each change to a ticket.

     

    1
  • justin

    This would be very helpful. All communication to a customer should show in the ticket conversation.

     

    0

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