Agent Workspace - add Grammarly support
CompletedThe Zendesk Customer Advocate staff suggested I post this.
Our team has experienced text disappearing issues in the Agent Workspace Composer when using the Grammarly browser extension. It looks like the extension is not supported and can cause issues.
The workaround is to enable the "Enable fix for composer" feature in Agent Workspace. I'd like to eventually disable that, as there are some enhancements I am missing out on with that enabled.
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We would also like to see Grammarly support added when "Enable fix for composer" is disabled.
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I am probably searching in all the wrong places, but where in Zendesk Workspace can I find the feature "Enable fix for composer" ?
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Hi Edwin,
Upon checking, it seems that this option, "Enable fix for composer" which should be found in the Agent Workspace Settings under Admin icon () > Settings > Agents > Agent Workspace is no longer present for there's no fallback editor. However, there aren't any known issues caused by interactions with Grammarly and the current editor.
I hope this helps!
Aubree Rose Mia | Customer Advocate
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Grammarly should be supported with the Agent Workspace composer! Please reach out to our support team if you are experiencing issues. Thank you!
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