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Re-open ticket when SMS fails



Posted Feb 03, 2021

Is there any way to trigger on a failed SMS send?


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Devan La Spisa

Zendesk Community Manager

Hello @...,

At this time, we do not have a native way to accomplish this via Triggers in Support. I've gone ahead and moved your post over to our product feedback forums so our devs and others can share their perspective on this issue.

Best regards. 

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