Multiple Agent Signature - Out of box
Zendesk really needs to allows Agents to choose signatures. A majority of our agents support multiple languages and need different signatures. Only having one signature per agent is really limiting.
Also, some channels require different signatures.
-
That's a great idea
-
For instance we have employees responsible for different topics. In these cases the Full Agent must have the possibility to choose the signature depending on the customer request.
Please sign in to leave a comment.
2 Comments