Ticket views with added colours?
My team would really benefit from having an option to set ticket colours based on their priority so that when viewing any list of tickets you can easily see which ones are the highest priority & therefore need to be dealt with first. Colours are a great way to visually see groups or types of tickets without even having to read them & I think this would be a huge benefit to all.
What does everyone else think?
I agree with Ken, it would be beneficial to have tickets coloured backgorund by tags, groups or priority, so that agents can differentiate and avoid mistakes.
Thank you CJ Johnson.
When do you expect though to have that feature in production?
I've been investigating similar things, and you might find this Chrome extension does what you want while you wait for this feature request: https://chrome.google.com/webstore/detail/zest-the-zendesk-colour-c/kohidmaedanhmmhkhkbeaonheneldfbi
It was a little tricky to understand how to use it, the "categories" are the columns and the values in them, so you could put "urgent" as a category, and if the view you were looking at has priority as a column, the urgent priority tickets will get highlighted with the color you set.
Hey CJ Johnson,
Thanks for the hint, is this something only for me personally, not applicable for all agents right?
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