Accept and communicate tickets via Microsoft Teams with a bot


  • Jean-Edouard Leblond


    We have the same behavior

  • William Bray

    I second this request.  We frequently (daily) have users try to chat with "helpdesk", which results in a suspended Zendesk ticket saying "Sally is trying to reach you in Microsoft Teams."  But since those alerts come from a generic Microsoft address, we can't automatically make them a ticket on behalf of the requester since the requester's email address isn't provided.  

    The process described by John would be ideal.  I'm looking into ways to accomplish this via Azure and the Zendesk API, but would love for others to chime in with workarounds as well.


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